All products must be returned in its original condition. No product will be accepted for a return if it has been drawn on, carved on, cut, or any other work done to alter it. Buyer is responsible for shipping both ways.
Custom work is Non-Refundable. If you choose to have any level of finishing done to your slab before it leaves our shop, the slabs and custom work fees are nonrefundable. However, we do understand that sometimes even with careful planning, things change. We will review each case individually in hopes of being able to help. Please note: if we do reach an agreement on an exchange, even once custom work has been completed, the custom work is still non-refundable.
Each of our items are thoroughly inspected and described to the utmost of our ability. Because every single item that is listed in our store is unique and one of a kind, we take great pride in ensuring you know exactly what you’re getting when you receive your package. If you have any questions about a slab, please don’t hesitate to email us. We will be happy to get you any additional information prior to making the purchase!
If for some reason you aren’t completely satisfied with your purchase, please contact us with the issues and we will do what we can to fix the problem. Please keep in mind that all of our finished products are made to enhance the unique qualities of the lumber. All of the beauty of the natural knots, holes, bark inclusions, checks, and other natural character are what give our pieces the unique natural look.
Any item returned, must be in its original condition. We will not accept returns on items that have been altered in any way. Returns must be made within 21 days of purchase. We do charge a 10% restocking fee on all returns, with a minimum restocking fee of $10.00. Buyer pays shipping both ways on returns. Should you decide that returning the item is necessary; your refund, minus the restocking fee & shipping charges, will be issued once we receive the item back in the shop.